I really think this article and this news report explain our new Peace of Mind Guarantee quite well.  Take a look at this:

http://buzz.culturalcare.com/post/118603031/cultural-care-au-pair-on-abc-news

One important correction, however - Cultural Care has always had a very fair refund policy that is continuing.  It’s just that the new Peace of Mind Guarantee lets you keep your au pair and get a refund if you choose!  Wow!